Privacy Policy

The operator and administrator of this website (hereinafter referred to as "we") establishes the following privacy policy (hereinafter referred to as "this Policy") regarding the handling of users' personal information in the services provided on this website (hereinafter referred to as "the Service").

Article (Personal Information)

"Personal information" means information about a living individual that can identify a specific individual by name, date of birth, address, telephone number, contact information, and other descriptions, as well as data related to appearance, fingerprints, voiceprints, and information that can identify a specific individual from a single piece of information such as an insurer number on a health insurance card (personal identification information).

Article (Method of Collecting Personal Information)

We may ask for personal information such as name, date of birth, address, telephone number, and email address when users register for use. Additionally, we may collect transaction records and payment information that include users' personal information between users and our partners (including information providers, advertisers, and ad distribution destinations; hereinafter referred to as "Partners").

Article (Purpose of Collecting and Using Personal Information)

We collect and use personal information for the following purposes:

1. To provide and operate our services.
2. To respond to inquiries from users (including identity verification).
3. To send emails about new features, updates, campaigns, and other services provided by us that the user is using.
4. To contact users as needed for maintenance, important notices, etc.
5. To identify users who violate the Terms of Service or attempt to use the service for fraudulent or unjust purposes, and to refuse their use.
6. To allow users to view, change, or delete their registered information and view their usage status.
7. To charge users for paid services.
8. To analyze customer behavior history in our services to maintain and improve the service.
9. For purposes incidental to the above purposes.

Article (Change of Purpose of Use)

1. We shall change the purpose of use of personal information only when it is reasonably recognized that the new purpose is related to the original purpose.
2. If the purpose of use is changed, we shall notify the user of the new purpose by the method prescribed by us or announce it on this website.

Article (Provision of Personal Information to Third Parties)

1. We will not provide personal information to third parties without prior consent from the user, except in the following cases and where permitted by the Personal Information Protection Act and other laws:
   1. When it is necessary to protect a person's life, body, or property and it is difficult to obtain the person's consent.
   2. When it is particularly necessary to improve public health or promote the sound growth of children and it is difficult to obtain the person's consent.
   3. When it is necessary to cooperate with a national institution, local public body, or a person entrusted by them to execute affairs prescribed by law, and obtaining the person's consent may hinder the execution of those affairs.
   4. When the following matters have been announced or published in advance, and we have notified the Personal Information Protection Commission:
      1. Including provision to third parties in the purpose of use.
      2. Items of data provided to third parties.
      3. Means or methods of provision to third parties.
      4. Stopping the provision of personal information to third parties at the request of the person.
      5. How to accept the person's request.
2. Notwithstanding the provisions of the preceding paragraph, the following cases do not constitute third parties:
   1. When we outsource all or part of the handling of personal information within the scope necessary to achieve the purpose of use.
   2. When personal information is provided due to business succession in a merger or otherwise.
   3. When personal information is used jointly with a specific person, and the person has been notified in advance or is in a state where the person can easily know about the fact of joint use, the items of personal information to be jointly used, the scope of joint users, the purpose of use by the users, and the name or title of the person responsible for managing the personal information.

Article (Disclosure of Personal Information)

1. When requested by the person to disclose personal information, we will disclose it without delay. However, we may decide not to disclose all or part of it if disclosure falls under any of the following, and if we decide not to disclose it, we will notify the person without delay. A fee of 1,000 yen per case will be charged for the disclosure of personal information.
   1. If there is a risk of harming the life, body, property, or other rights and interests of the person or a third party.
   2. If there is a risk of significantly hindering the proper execution of our business.
   3. If it violates other laws.
2. Notwithstanding the provisions of the preceding paragraph, we will not, in principle, disclose information other than personal information such as history information and characteristic information.

Article (Correction and Deletion of Personal Information)

1. If the user's personal information held by us is incorrect, the user may request correction, addition, or deletion of the personal information (hereinafter referred to as "Correction, etc.") according to the procedures specified by us.
2. If we deem it necessary to respond to the request based on the preceding paragraph, we will make the Correction, etc., of the personal information without delay.
3. We will notify the user without delay when we have made the Correction, etc., based on the preceding paragraph, or when we have decided not to make the Correction, etc.

Article (Suspension of Use of Personal Information)

1. When requested by the person to suspend or erase the use of personal information (hereinafter referred to as "Suspension of Use, etc.") because it is being handled beyond the scope of the purpose of use or because it was obtained by improper means, we will conduct the necessary investigation without delay.
2. If we deem it necessary to respond to the request based on the results of the investigation in the preceding paragraph, we will perform the Suspension of Use, etc., of the personal information without delay.
3. We will notify the user without delay when we have performed the Suspension of Use, etc., based on the preceding paragraph, or when we have decided not to perform the Suspension of Use, etc.
4. Notwithstanding the preceding two paragraphs, if the Suspension of Use, etc., involves a large cost or is otherwise difficult to perform, we will take alternative measures necessary to protect the rights and interests of the user.

Article (Changes to Privacy Policy)

1. The contents of this Policy may be changed without notifying the user, except as otherwise provided by law or in this Policy.
2. Unless otherwise specified by us, the changed Privacy Policy shall take effect when posted on this website.

Article (Contact for Inquiries)

For inquiries regarding this Policy, please contact us via the following form:

https://callgraphy.com/en/contact